TERMS & CONDITIONS
We deliver catering 24/7 to HAM
Our team is available to take orders
from 06:00 am to 22:00 pm, 7 days a week.
Terms and Conditions Lemontree Inflight Catering & Cabin Supplies
If there is no specific written agreement between the Customer and Lemontree Inflight Catering & Cabin Supplies, only the general conditions herewith are applied.
1. Contract of purchase
Lemontree Inflight Catering & Cabin Supplies Rehmstr. 7
22299 Hamburg, Germany
tel: + 49 160 970 20 278
You can reach our customer service 365 days a year from 6am to 11pm, both by phone or e-mail. We only delivery to HAM General Aviation Terminal.
The meal order should be submitted via e-mail 24 hours before delivery. Please include your phone number in your order.
Only the orders confirmed by Lemontree Inflight Catering & Cabin Supplies are considered as binding.
All orders should include the following information:
◦ Departure date
◦ The full order and the delivery time
◦ Name of contact person and telephone ◦ Type of Aircraft and registration number ◦ Handling company detail
Special request means, any meal or beverages that is not ordered from Lemontree Inflight Catering & Cabin Supplies menu. Any special request meals or items shall be communicated to Lemontree Inflight Catering & Cabin Supplies no later than 24 hours prior to the scheduled time of delivery.
Last minute orders
For orders which are placed during our opening hours (between 06:00 LT and 23:00 LT) and have a lead-time between 3 – 6 hours after written confirmation from Lemontree Inflight Catering & Cabin Supplies, the following short-time order surcharge emerges:
• Lead time with less than 3 hours prior to delivery time: 50% of the order value • Lead time between 3 – 6 hours prior to delivery time: 20% of the order value
Night shift orders
For orders with a nighttime delivery between 23:00 LT and 06:00 LT we charge a night supplement of 30% of the order value.
3.Prices / Delivery costs
The prices of the products exclude the statutory VAT. The statutory VAT will only be applied where appropriate.
The delivery cost is 25€.
4. Food Safety
To guarantee a catering food safety, all raw components must be stored in a fridge or in a temperature controlled area. Temperature must be between 3°C and 6°C.
Lemontree Inflight Catering & Cabin Supplies does not take any responsibility of the quality of food in case of a delay of the aircraft. It is the responsibility of the customer, local handling agent, crew members etc. to inform Lemontree Inflight Catering & Cabin Supplies of any delay.
Once the catering was handed over to the local handling agent or customer, from then the responsibility lies with them to store the catering properly and keep it cooled before the departure of the aircraft.
Lemontree Inflight Catering & Cabin Supplies does not take any responsibility for food, which was specially purchased ready to serve from special restaurants, like for example Sashimi, Sushi, Patisserie, orders after client’s desire etc.
Lemontree Inflight Catering & Cabin Supplies is following HACCP concept and is working under German federal hygiene sanitary rules and regulations (VetLeb). All food is safely prepared and properly stored.
5. Payment methods
· Credit card (all major credit card)
· direct billing ( payment max. 7 days after invoice delivery)
6. Cancelation and Fees
In the event of any cancellations or changes in catering, please inform Lemontree Inflight Catering & Cabin Supplies as soon as possible to minimize the cancelation fees.
In the event of a total or partial cancellation on the day of delivery, the orders will be charged as follows:
We will deliver the catering on time, please note in case of delay we have to charge an extra cost of 20€ after 20 minutes of delay. ( every 20 minutes / 20€ )
Before 24 hours: free of charge. Between 24 hours and 12 hours: Between 12 hours and 6 hours: Between 6 hours and 0 hours:
If order is cancelled on board:
100% of outside purchase, 30% of homemade production 100% of outside purchase, 50% of homemade production 100% of outside purchase, 100% of homemade production. 100% plus delivery and off-loading handling charge.